ches Privacy Policy

This page describes what we collect when you use ches and how we keep that data protected. We gather information to operate your account, process payments, verify your identity, and improve our service. Your privacy matters to us — we do not sell your data to third parties, and we encrypt all sensitive information.

When you open an account on ches, you provide personal details (name, email, date of birth, ID). When you play sportsbook, live casino, or esports games, we log your wagers and outcomes. When you fund your account via DANA, e-wallet, mobile banking, local payment, or bank transfer, we record those transactions. All this data is stored securely and used only for account management, regulatory compliance, and fraud prevention.

Our privacy practices follow standard industry protocols. Read on to understand exactly what we collect, who has access, and what rights you have over your information.

What Data We Collect at ches

We at ches collect two categories of information: data you provide directly, and data we gather from your activity.

Direct data: When you open an account, we ask for your legal name, email address, date of birth, phone number, and government-issued ID (KTP, passport, or equivalent). We may also request proof of address (utility bill or rental agreement) before you withdraw funds. This information is used to verify your identity and comply with Know-Your-Customer (KYC) regulations.

Activity data: Once you start using ches, we log every transaction: deposits and withdrawals, sportsbook bets on Liga 1 or Piala AFF, live-casino rounds at blackjack or baccarat tables, slot spins, and esports predictions on Mobile Legends or Free Fire. We record bet amounts, outcomes, timestamps, and your account balance. We also log your IP address, device type, and browser information each time you access ches.

Payment data: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we do not store your full payment credentials. Instead, our payment processors (the payment providers themselves) hold that sensitive information. We store only a transaction reference and the amount transferred.

  • Account credentials (email, hashed password)
  • KYC documents and identity verification status
  • Game history and betting records
  • Account balance and transaction ledger
  • Support tickets and communication history
  • Device and browser information (IP, user agent)

We do not collect sensitive data lightly

All KYC documents are encrypted and stored separately from your account balance. We request only the minimum information needed to operate your account and comply with regulations.

How We Use Your Data on ches

We use your data for these purposes:

  • Account management: We maintain your balance, track your activity, calculate weekly cashback, and manage tier progression on our Leaderboard.
  • Payment processing: We pass deposit and withdrawal requests to your payment provider (mobile banking, local payment, etc.) and confirm when transactions settle.
  • Fraud prevention: We monitor for suspicious wagering patterns, multiple accounts from the same person, and other abuse.
  • Regulatory compliance: We retain records for financial audits and respond to legal requests from authorities in supported jurisdictions (Jakarta, Surabaya, Bandung, Medan, Semarang regions).
  • Service improvement: We analyze anonymized gameplay trends to improve ches features and performance.
  • Marketing (optional): If you consent, we may send promotional emails about new bonuses, seasonal offers during Idul Fitri or Idul Adha, or game launches. You can unsubscribe anytime.

We do not use your data to manipulate game outcomes, alter your odds, or discriminate against you based on your account history. Every player on ches faces the same game rules and payout percentages.

Third-Party Processors and Data Sharing on ches

We work with several trusted third parties to operate ches:

  • Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank (mobile banking, local payment, online payment, e-wallet) receive your payment requests. They handle your payment credentials directly — we never see your full bank account or wallet login.
  • Game providers: Slot-game providers (Pragmatic Play, Microgaming, etc.) and live-studio operators receive anonymized play data to calculate payouts fairly.
  • Hosting and analytics: Our servers may be hosted in regions outside your jurisdiction. We use standard encryption to protect data in transit.
  • Compliance auditors: Third-party firms conduct annual audits of our game fairness and data-security practices. They may access anonymized game records.

We do not sell your personal data to advertisers, data brokers, or other marketers. Third parties work under strict confidentiality agreements and may use your data only for the purposes specified above.

Cookies and Tracking Technologies on ches

When you visit ches, we use cookies to remember your login status, language preference, and recent activity. These are session cookies (deleted when you close your browser) and persistent cookies (lasting up to 12 months).

We do not use cookies to track you outside ches or to build a profile for third-party marketers. Your browser's "Do Not Track" setting is respected — we do not use cross-site tracking pixels or similar invasive techniques.

Your Rights Regarding Your Data on ches

You have the right to access, correct, and request deletion of your personal data. To exercise these rights, contact our support team with a detailed request and proof of identity. We will respond within a reasonable timeframe.

You may request to download all your data in a portable format (e.g., CSV) — your account details, transaction history, and game logs. You may also request deletion of your account and all associated data, subject to regulatory retention requirements.

We must retain certain data (transaction records, KYC documents) for a minimum period to comply with financial regulations. After that period, we delete your information unless you request it or we have a legal obligation to retain it.

Key privacy points at ches

  • We collect only data necessary to operate your account and comply with law.
  • All sensitive data (ID, payment info) is encrypted in transit and at rest.
  • We do not sell your data to third parties or use it for external marketing.
  • You have the right to access, correct, or request deletion of your data.
  • Cookies on ches are functional only — we do not use invasive tracking.

Contact Us About Your Privacy

If you have questions about how ches handles your data, how to exercise your rights, or to report a privacy concern, contact our support team via email or the contact form on our website. We take privacy seriously and will address your inquiry promptly.

Our privacy practices comply with applicable law in the jurisdictions where we operate. If you reside in Jakarta, Surabaya, Bandung, Medan, Semarang, or another supported region, your rights are protected according to that region's data-protection standards.

This privacy policy is current as of today. We may update it if our practices change or if regulations require. We will notify you of material changes via email. Continued use of ches after notification constitutes your acceptance of the updated policy.

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