ches FAQ
Our users ask questions about account setup, payment methods, game rules, promotions, and security on ches. This FAQ addresses the most common topics so you can find answers quickly without waiting for support.
We have organised answers by topic — account registration, deposits and withdrawals, game coverage, and account protection. Each answer includes concrete steps and real product names (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) so you know exactly what to expect when you use ches.
If your question is not answered here, contact our support team using the email address listed in the Payments section below. For detailed legal information about service availability, data handling, and jurisdiction restrictions, see our Legal notice and Terms of Use
Topics covered in this FAQ
- Account and registrationhow to open an account, email verification, identity verification (KYC), password recovery
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfer (local payment, online payment, e-wallet, mobile banking)
- Games and marketsfootball betting, live-dealer tables, slot games, esports markets
- Security and supportaccount protection, data requests, contacting our support team
Account opening on ches follows five steps. First, visit the registration form and enter your username, email, password, and mobile number. Second, confirm your email by clicking the link we send you. Third, log in and upload your identity documents (ID and proof of address) for KYC verification. Fourth, our team reviews your documents — this typically takes a few hours but may take longer during holidays like Idul Fitri or Nyepi. Fifth, once verified, you can deposit funds and access sportsbook, live casino, slots, and esports markets. Each step is sequential — you cannot proceed to the next step until the current one is complete.
Contact our support team by email at [email protected]. Include your username, email address, and a clear description of your issue. We review support requests and respond within a standard timeframe — support hours may be affected by regional holidays. For urgent account security issues (such as unauthorised access), email us immediately and include "URGENT" in the subject line. We do not guarantee instant reply but prioritise account security requests over general inquiries.
Payments and transactions
ches accepts deposits via multiple payment methods, each with different minimum and maximum amounts set by the payment provider, not by ches. DANA, e-wallet, mobile banking, and local payment typically allow deposits from our welcome offer to our welcome offer depending on your account age and transaction history. Bank transfers (online payment, e-wallet, mobile banking, local payment) and online payment usually support higher amounts. e-wallet scans allow flexible deposit sizes. Check the deposit screen in your ches account to see the exact limits for your chosen payment method. If a limit is too low for your intended deposit, select a different payment method or contact support.
Withdrawal processing times depend on your nominated payment method and the provider's settlement window. When you request a withdrawal on ches, our system immediately confirms it as "pending review." We verify your account status and confirm the withdrawal to your bank or e-wallet provider. The payment provider then processes the transfer — this may take a few hours or up to one business day depending on the provider. Bank transfers during weekends or holidays may take longer. ches does not control the final settlement time; we are responsible only for sending your request to the provider. Check your bank or app to confirm receipt.
Promotion codes on ches are entered in two places. During account registration, you can paste a code in the "Promotion code" field at the bottom of the form before you submit. After account creation, you can redeem codes in your account settings under "Promotions" or "Bonuses." Each code has eligibility rules (new customers only, minimum deposit required, valid until a specific date). Enter the code exactly as stated — codes are case-sensitive. Once redeemed, the promotion terms appear in your "Active promotions" section. If a code does not work, it may have expired, require a minimum deposit, or be limited to new accounts only. Contact support if a code should be valid but is rejected.
Games and markets
ches covers major football leagues and tournaments, including Liga 1 (Indonesian league), Premier League, Champions League, Piala AFF, Piala Indonesia, and World Cup qualifying rounds. We also offer odds on badminton, MotoGP, and esports competitions (Mobile Legends, Free Fire, PUBG Mobile). game information update throughout each match. You can browse upcoming fixtures from the Sportsbook section of the ches app or website. Not all markets are available in all jurisdictions — your location and local regulations determine which games you can access. If a market is greyed out, it is not available in your region.
Security and support
To request deletion of your personal data, email [email protected] with the subject "Data deletion request." Include your username, email, and full legal name. ches will verify your identity before processing. Note that we may retain some data for legal or regulatory reasons (for example, transaction records for tax compliance or fraud investigation). You can also request a copy of your data before deletion — this is called a "subject access request." We handle both types of request within a standard timeframe as required by applicable data protection law. See our Privacy Policy for full details on data rights and retention.